Orion Aerospace receives thousands of tickets daily from customers around the world. They use Deskhero's AI capabilities to manage these tickets effectively and provide timely responses.
The AI uses OpenAI Embeddings from previous tickets to understand the context of the new tickets. It then suggests the most appropriate response based on this information. This has significantly reduced the time taken to respond to tickets and improved customer satisfaction.
Deskhero's AI also categorizes the tickets based on their content. This has made it easier for the support team to prioritize the tickets and manage them effectively.
Orion Aerospace also uses Deskhero's kanban board to visualize the ticket workflow. The AI-enhanced kanban board provides real-time updates and helps the team manage their workload effectively.
Overall, Deskhero's AI capabilities have significantly improved Orion Aerospace's ticket management system, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI manage tickets?
The AI uses OpenAI Embeddings from previous tickets to understand the context of the new tickets. It then suggests the most appropriate response based on this information. The AI also categorizes the tickets based on their content, making it easier to prioritize and manage them.
How does the AI-enhanced kanban board work?
The AI-enhanced kanban board provides real-time updates on the status of the tickets. This helps the support team manage their workload effectively and respond to tickets in a timely manner.
Has Deskhero improved customer satisfaction?
Yes, Deskhero's AI capabilities have significantly reduced the time taken to respond to tickets and improved the quality of the responses. This has led to improved customer satisfaction.
* This article provides an example of how a fictive company in the Aerospace Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
