AeroTech Dynamics receives hundreds of queries daily from clients regarding their complex aerospace products. They use Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI-generated suggested replies have drastically reduced the time taken to respond to customer queries. The AI analyses the query and suggests the most appropriate response based on the data it has processed. This allows the customer support team to focus more on complex issues that require human intervention.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has led to a significant reduction in resolution times and improved customer satisfaction.
AeroTech Dynamics also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their operations and made it easier to manage customer support across multiple channels.
Overall, Deskhero's advanced AI capabilities have transformed AeroTech Dynamics' customer support operations, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then generates a suggested reply based on this information.
How does Deskhero's AI enhance search results?
The AI uses the same OpenAI Embeddings to understand the context of the search query and finds the most relevant information from the available data. This leads to more accurate and useful search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This enables companies to streamline their operations and manage customer support across multiple channels.
* This article provides an example of how a fictive company in the Aerospace Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
