SmartStart offers a wide range of programs, leading to a diverse set of inquiries from parents. With Deskhero's structured data lists and user groups, they can efficiently manage these inquiries. The AI capabilities further enhance this process by suggesting replies based on the nature of the inquiry and the user group.
Deskhero's AI also aids in maintaining a comprehensive knowledge base for SmartStart. It generates articles from uploaded files and scraped website data, providing a rich source of information for the helpdesk team. This feature has reduced the time spent on creating and updating the knowledge base.
The custom email domains feature allows SmartStart to maintain a professional image in their communications. The AI capabilities enhance this by ensuring that the responses are accurate and relevant, improving the perception of their helpdesk services.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings, it provides the most relevant content to the helpdesk team, reducing the time spent on searching for information.
With the REST API, SmartStart has integrated Deskhero with their existing systems, enhancing their overall operational efficiency. The AI capabilities of Deskhero have transformed their helpdesk services, providing faster and more accurate responses.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings to provide the most relevant content in search results. This reduces the time spent on searching for information and improves the accuracy of responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the After-School Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
