BrightFutures receives a high volume of inquiries from parents about program details, schedules, and safety measures. With Deskhero's kanban board, they can efficiently track and respond to these inquiries. The AI capabilities enhance this process by suggesting replies based on previous tickets and knowledge base articles.
Deskhero's AI also aids in creating a robust knowledge base for BrightFutures. It generates articles from uploaded files like policies, manuals, and presentations, making it easier for the support team to access and share information. This feature has reduced the time spent on searching for information and increased the accuracy of responses.
The custom fields feature allows BrightFutures to capture specific information about each inquiry, such as the child's age or the preferred program. This data is used by the AI to provide more personalized responses, improving customer satisfaction.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings, it provides the most relevant content to the support team, reducing the time spent on searching for information.
With the REST API, BrightFutures has integrated Deskhero with their existing systems, enhancing their overall operational efficiency. The AI capabilities of Deskhero have transformed their customer support, providing faster and more accurate responses.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings to provide the most relevant content in search results. This reduces the time spent on searching for information and improves the accuracy of responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the After-School Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
