AgroMach Solutions receives numerous queries and requests for support from their customers daily. Managing these requests was a challenge until they started using Deskhero. With its structured data lists and custom fields, Deskhero allows AgroMach to organize and prioritize tickets effectively.
The AI capabilities of Deskhero have significantly improved the efficiency of AgroMach's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation, Deskhero suggests replies to incoming queries. This feature has reduced the time taken to respond to customers and improved the accuracy of responses.
Deskhero's website scraping feature allows AgroMach to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most recent data to generate responses.
The comprehensive search bar powered by AI helps AgroMach's support agents find relevant information quickly. This feature has further improved their response times and customer satisfaction.
Finally, the REST API of Deskhero allows AgroMach to integrate it with their existing systems, making it an integral part of their customer support.
How does Deskhero's AI suggest replies to queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation. It uses this information to suggest replies to incoming queries.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to extract the latest information from your website and update the knowledge base.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Agents involved in the sale of agricultural machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
