FarmEquip Direct has a large customer base and receives hundreds of support requests every day. Managing these requests was a daunting task until they implemented Deskhero. With its user groups and tickets management features, Deskhero allows FarmEquip to efficiently handle their support tickets.
The AI capabilities of Deskhero have been a game-changer for FarmEquip. By analyzing previous tickets, knowledge base articles, and uploaded files, the AI suggests replies to incoming queries. This has significantly reduced the time taken to respond to customers and improved the quality of responses.
FarmEquip also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. This ensures that the AI always has the most recent data to generate responses.
The comprehensive search bar powered by AI helps FarmEquip's support agents find relevant information quickly. This feature has further improved their response times and customer satisfaction.
Lastly, the REST API of Deskhero allows FarmEquip to integrate it with their existing systems, making it an integral part of their helpdesk services.
How does Deskhero's AI suggest replies to queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming queries.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to extract the latest information from your website and update the knowledge base.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Agents involved in the sale of agricultural machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
