GreenField Tech receives a variety of support requests from their customers. Managing these requests was challenging until they started using Deskhero. With its kanban board and custom email domains, Deskhero allows GreenField to organize and track support tickets effectively.
The AI capabilities of Deskhero have greatly improved the efficiency of GreenField's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero suggests replies to incoming queries. This feature has reduced the time taken to respond to customers and improved the accuracy of responses.
GreenField also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. This ensures that the AI always has the most recent data to generate responses.
The comprehensive search bar powered by AI helps GreenField's support agents find relevant information quickly. This feature has further improved their response times and customer satisfaction.
Finally, the REST API of Deskhero allows GreenField to integrate it with their existing systems, making it an integral part of their customer support.
How does Deskhero's AI suggest replies to queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It uses this information to suggest replies to incoming queries.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to extract the latest information from your website and update the knowledge base.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Agents involved in the sale of agricultural machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
