EnergyExpress was struggling with an increasing volume of customer support tickets and needed a solution to manage and respond to these tickets more effectively.
With Deskhero, EnergyExpress was able to utilize the platform's AI capabilities to automate the process of ticket management. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested responses.
Deskhero's AI also improved EnergyExpress's search results, enabling support agents to find relevant information faster. This reduced the time spent on each ticket, allowing agents to handle more tickets in less time.
Moreover, the AI system was able to learn from the company's knowledge base and website data, enhancing its ability to provide accurate and useful responses over time. This led to improved customer satisfaction, as customers received quicker and more accurate responses to their inquiries.
In conclusion, Deskhero's AI capabilities have significantly enhanced EnergyExpress's customer support services, improving both efficiency and customer experience.
How does Deskhero's AI automate ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested responses. This automates the process of ticket management and improves response times.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI embeddings to improve search results, enabling support agents to find relevant information faster. This reduces the time spent on each ticket and improves efficiency.
How does Deskhero's AI enhance customer satisfaction?
Deskhero's AI enhances customer satisfaction by providing quicker and more accurate responses to customer inquiries. The AI system learns from the company's knowledge base and website data, enhancing its ability to provide useful responses over time.
* This article provides an example of how a fictive company in the Agents and Brokers of Fuels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
