PetroLink was dealing with a growing volume of customer support tickets and needed a solution to manage and respond to these tickets more efficiently.
By implementing Deskhero, PetroLink was able to utilize the platform's AI capabilities to automate ticket management. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
Deskhero's AI also enhanced PetroLink's search results, making it easier for support agents to find relevant information quickly. This reduced the time spent on each ticket, allowing agents to handle more tickets in less time.
Furthermore, the AI system was able to learn from the company's knowledge base and website data, improving its ability to provide accurate and helpful responses over time. This resulted in improved customer satisfaction, as customers received faster and more accurate responses to their queries.
Overall, Deskhero's AI capabilities have optimized PetroLink's customer support services, increasing efficiency and improving customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This helps to automate ticket management and improve response times.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results, making it easier for support agents to find relevant information quickly. This reduces the time spent on each ticket and improves efficiency.
How does Deskhero's AI improve customer satisfaction?
By providing faster and more accurate responses to customer queries, Deskhero's AI improves customer satisfaction. The AI system learns from the company's knowledge base and website data, improving its ability to provide helpful responses over time.
* This article provides an example of how a fictive company in the Agents and Brokers of Fuels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
