Urban Styles prides itself on its customer-centric approach. To maintain their high standards of customer service, they implemented Deskhero. The platform's structured data lists and custom email domains have allowed them to streamline their customer support operations.
Deskhero's user groups feature enables Urban Styles to assign specific types of inquiries to specialized teams. This ensures that customers receive accurate and timely responses from agents who are experts in the relevant areas.
The advanced AI capabilities of Deskhero have taken Urban Styles' customer service to the next level. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This allows the customer support team to provide personalized and accurate responses quickly.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information. This is particularly useful when dealing with unique inquiries that require in-depth knowledge about the products or policies.
By implementing Deskhero, Urban Styles has been able to maintain their reputation for exceptional customer service while handling high volumes of customer inquiries. The AI capabilities have not only improved efficiency but also enhanced the overall customer experience.
How does Deskhero's AI provide personalized responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This allows the customer support team to provide personalized and accurate responses quickly.
How does Deskhero enhance search results?
Deskhero's AI leverages the same data used for generating replies to enhance search results. It makes it easier for the customer support team to find relevant information quickly, especially when dealing with unique inquiries.
How has Deskhero improved Urban Styles' customer service?
Deskhero has helped Urban Styles streamline their customer support operations, provide accurate and timely responses, and handle high volumes of customer inquiries. The AI capabilities have also improved efficiency and enhanced the overall customer experience.
* This article provides an example of how a fictive company in the Agents involved in the sale of apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
