Fashion Forward receives hundreds of customer inquiries daily, ranging from product availability to order status and return policies. Managing these inquiries was a daunting task until they implemented Deskhero. The platform's ticket management system and kanban board allow the customer support team to organize and prioritize tickets effectively.
With Deskhero's custom fields and user groups, Fashion Forward has been able to categorize inquiries based on their nature and assign them to the appropriate teams. This has significantly reduced response times and improved customer satisfaction.
The advanced AI capabilities of Deskhero have been a game-changer for Fashion Forward. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the AI generates suggested replies. This not only speeds up the response time but also ensures consistency and accuracy in responses.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This is particularly useful when dealing with complex inquiries that require detailed responses.
Overall, Deskhero has transformed Fashion Forward's customer support operations, making them more efficient and effective. The AI capabilities have reduced the workload on the customer support team, allowing them to focus on providing exceptional customer service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This ensures consistency and accuracy in responses.
How does Deskhero enhance search results?
Deskhero's AI leverages the same data used for generating replies to enhance search results. It makes it easier for the customer support team to find relevant information quickly, especially when dealing with complex inquiries.
How has Deskhero improved Fashion Forward's customer support operations?
Deskhero has helped Fashion Forward organize and prioritize customer inquiries, reduce response times, and improve customer satisfaction. The AI capabilities have also reduced the workload on the customer support team, allowing them to focus on providing exceptional customer service.
* This article provides an example of how a fictive company in the Agents involved in the sale of apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
