MotorMend uses Deskhero's advanced AI capabilities to efficiently manage customer queries. The AI analyzes incoming tickets, categorizing them based on urgency and topic. This allows MotorMend to prioritize urgent queries and assign tickets to the most suitable agent, improving response times and customer satisfaction.
MotorMend also leverages Deskhero's AI to enhance its knowledge base. The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content suggestions. This helps MotorMend to keep its knowledge base updated and relevant, providing valuable information to both customers and support agents.
The AI-powered comprehensive search bar is another feature that MotorMend finds invaluable. It enables support agents to quickly find relevant information, reducing the time taken to resolve queries and improving customer satisfaction.
MotorMend also utilizes Deskhero's custom fields and user groups features. These allow them to customize their support system to their specific needs, making it more efficient and effective.
Lastly, MotorMend uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further streamlines their helpdesk operations, allowing them to provide exceptional customer service.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI analyzes incoming tickets, categorizing them based on urgency and topic. This allows companies to prioritize urgent queries and assign tickets to the most suitable agent, improving response times and customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content suggestions. This helps companies to keep their knowledge base updated and relevant.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the knowledge base, tickets, uploaded files, and scraped website data. This reduces the time taken to resolve queries and improves customer satisfaction.
* This article provides an example of how a fictive company in the Agents dealing with Automotive Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
