TobaccoTraders receives a high volume of customer queries daily. They use Deskhero's ticket management system to organize these queries and ensure that each one is addressed in a timely manner.
Deskhero's AI capabilities have been a game-changer for TobaccoTraders. The AI uses OpenAI Embeddings from previous tickets to suggest replies to new queries. This has significantly reduced the time agents spend on each ticket, allowing them to handle more queries in a day.
The AI also enhances the search results in the platform's comprehensive search bar. When agents search for information to address a ticket, the AI uses the embeddings to find the most relevant content, making the search process quicker and more efficient.
TobaccoTraders also uses Deskhero's user groups feature to assign tickets to the right agents. This, combined with the AI-enhanced search and suggested replies, has made their ticket management process more efficient.
Overall, Deskhero's advanced AI capabilities have enabled TobaccoTraders to respond to customer queries more quickly and accurately, leading to higher customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
The AI uses OpenAI Embeddings from previous tickets to suggest replies to new queries. This means it learns from past interactions to provide the most appropriate response.
How does the AI enhance search results?
When you search for information in Deskhero, the AI uses OpenAI Embeddings to find the most relevant content. This makes the search process quicker and more efficient.
Can tickets be assigned to specific agents?
Yes, Deskhero provides a user groups feature that allows you to assign tickets to the right agents.
* This article provides an example of how a fictive company in the Agents involved in the distribution of food, beverages and tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
