FoodFusion has a large knowledge base that includes information on a wide range of topics, from product details to delivery procedures. They use Deskhero to manage this knowledge base and make it easily accessible to their customer service agents.
Deskhero's AI capabilities have greatly improved the way FoodFusion manages its knowledge base. The AI uses OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to find relevant content. This has made it easier for agents to find the information they need to address customer queries.
The AI also generates suggested replies based on the relevant content it finds. This has reduced the time agents spend crafting responses, allowing them to handle more tickets in a day.
FoodFusion also uses Deskhero's custom fields feature to categorize their knowledge base articles. This, combined with the AI-enhanced search, has made it easier for agents to find specific information.
Overall, Deskhero's advanced AI capabilities have made FoodFusion's knowledge management more efficient, leading to improved customer service.
How does Deskhero's AI find relevant content in the knowledge base?
The AI uses OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to find relevant content. This means it can quickly find the information needed to address a customer query.
How does the AI generate suggested replies?
Based on the relevant content it finds, the AI generates suggested replies to customer queries. This reduces the time agents spend crafting responses.
Can the knowledge base articles be categorized?
Yes, Deskhero provides a custom fields feature that allows you to categorize your knowledge base articles.
* This article provides an example of how a fictive company in the Agents involved in the distribution of food, beverages and tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
