BeverageBounty receives numerous customer queries daily regarding product availability, delivery status, and other issues. They use Deskhero's ticket management system to organize these queries and ensure that each one is addressed promptly.
Deskhero's AI capabilities have been instrumental in improving BeverageBounty's customer service. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to customer queries. This has significantly reduced the time agents spend on each ticket, allowing them to handle more queries in a day.
The AI also enhances the search results in the platform's comprehensive search bar. When agents search for information to address a ticket, the AI uses the embeddings to find the most relevant content, making the search process quicker and more efficient.
BeverageBounty also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for agents to access the information they need, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled BeverageBounty to provide faster, more accurate responses to customer queries, leading to higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This means it learns from past interactions to provide the most appropriate response.
How does the AI enhance search results?
When you search for information in Deskhero, the AI uses OpenAI Embeddings to find the most relevant content. This makes the search process quicker and more efficient.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Agents involved in the distribution of food, beverages and tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
