Beverage Bliss Co. has a large customer base, and handling customer queries was becoming a challenge. They implemented Deskhero to manage their helpdesk services more efficiently. The AI-powered ticket management feature of Deskhero helps them handle a large volume of queries without any hassle.
The AI capabilities of Deskhero also assist in generating suggested replies to customer queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate these suggestions, reducing the response time and improving customer satisfaction.
Deskhero's website scraping feature is another advantage for Beverage Bliss Co. The AI scrapes data from their website and uses it to enhance the search results. This helps the support team find relevant information quickly, further speeding up the response time.
Deskhero's AI also generates knowledge base articles from uploaded files like product manuals and policies. This creates a comprehensive knowledge base for the support team, making it easier for them to answer customer queries.
Overall, Beverage Bliss Co. has seen a significant improvement in their customer interaction since they started using Deskhero. The AI capabilities of the platform have made their helpdesk services more efficient and customer-friendly.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context of the queries. It then generates suggested replies based on this understanding.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from your website and uses it to enhance the search results. This makes it easier for the support team to find relevant information quickly.
How does Deskhero generate knowledge base articles from uploaded files?
When you upload files like product manuals and policies to Deskhero, the AI uses OpenAI Embeddings to understand the content. It then generates knowledge base articles based on this content.
* This article provides an example of how a fictive company in the Agents dealing with Food and Beverage Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
