Snack Symphony Ltd. receives a large number of customer queries every day. Managing these queries was becoming a challenge until they implemented Deskhero. The AI-powered ticket management feature of Deskhero helps them handle the large volume of queries efficiently.
The AI capabilities of Deskhero also assist in generating suggested replies to customer queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate these suggestions, reducing the response time and improving customer satisfaction.
Deskhero's website scraping feature is another advantage for Snack Symphony Ltd. The AI scrapes data from their website and uses it to enhance the search results. This helps the support team find relevant information quickly, further speeding up the response time.
Deskhero's AI also generates knowledge base articles from uploaded files like product manuals and policies. This creates a comprehensive knowledge base for the support team, making it easier for them to answer customer queries.
Overall, Snack Symphony Ltd. has seen a significant improvement in their helpdesk services since they started using Deskhero. The AI capabilities of the platform have made their helpdesk services more efficient and customer-friendly.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes and prioritizes them based on their content and other factors like urgency and customer importance.
How does Deskhero generate knowledge base articles from uploaded files?
When you upload files like product manuals and policies to Deskhero, the AI uses OpenAI Embeddings to understand the content. It then generates knowledge base articles based on this content.
How does Deskhero's AI enhance search results?
Deskhero's AI uses data from the website, previous tickets, and knowledge base articles to enhance search results. It uses OpenAI Embeddings to understand the content and provide the most relevant results.
* This article provides an example of how a fictive company in the Agents dealing with Food and Beverage Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
