Concrete Masters Ltd. deals with a wide range of customer queries every day. With Deskhero's AI-powered ticket management system, these queries are efficiently sorted and assigned to the appropriate agents. The AI system also suggests replies based on previous tickets and knowledge base articles, helping agents to resolve issues faster.
The company has an extensive knowledge base consisting of manuals, policies, and presentations. Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from these resources when addressing customer queries. This not only improves the accuracy of responses but also saves agents from having to manually search through the knowledge base.
Concrete Masters Ltd. uses Deskhero's website scraping feature to keep their knowledge base current. The AI system automatically scrapes new content from their website and other relevant sources, ensuring that the latest information is always at the disposal of customer support.
Deskhero's comprehensive search bar, enhanced by AI, has simplified the process of finding information for agents. The AI-driven search results are more precise and relevant, saving agents time and boosting their productivity.
By leveraging Deskhero's REST API, Concrete Masters Ltd. has integrated their existing systems with Deskhero, creating a unified workflow. The AI capabilities of Deskhero have not only enhanced their customer support but also provided valuable data for improving their products and services.
How does Deskhero's AI system sort and assign tickets?
Deskhero's AI system uses machine learning algorithms to analyze the content of the tickets and sort them based on their nature. It then assigns the tickets to the appropriate agents based on their expertise and workload.
How does Deskhero's AI system keep the knowledge base current?
Deskhero's AI system uses website scraping to automatically fetch new content from the company's website and other relevant sources. It then updates the knowledge base with this content.
How does Deskhero's AI-enhanced search bar improve productivity?
Deskhero's AI-enhanced search bar uses machine learning algorithms to provide the most relevant results based on the search query. This saves agents time as they don't have to sift through irrelevant results, thereby improving their productivity.
* This article provides an example of how a fictive company in the Agents in cement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
