Concrete Masters Inc. receives a large number of customer inquiries daily, ranging from product specifications, delivery schedules, to technical issues. With Deskhero's advanced AI capabilities, they are able to handle these inquiries more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time agents spend on each ticket.
The company also uses Deskhero's AI to enhance their search results. When a customer or an agent searches for information, the AI uses the embeddings to find the most relevant content, making it easier for them to find the information they need. This has reduced the time spent searching for information and improved customer satisfaction.
Concrete Masters Inc. has also taken advantage of Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This has allowed them to quickly create a comprehensive knowledge base that can be used by both agents and customers. The AI also helps to keep the knowledge base up-to-date by suggesting updates based on new information from tickets and uploaded files.
Deskhero's AI capabilities have also been beneficial in managing user groups. The AI can identify patterns in the tickets and use this information to suggest changes to the user groups, helping to ensure that the right agents are handling the right tickets.
Overall, the use of Deskhero's advanced AI capabilities has enabled Concrete Masters Inc. to provide faster, more accurate customer support, improving customer satisfaction and reducing the workload on their agents.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI improves the efficiency of customer support by using OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies and enhance search results. This reduces the time agents spend on each ticket and makes it easier for them to find the information they need.
How does Deskhero's AI enhance search results?
When a customer or an agent searches for information, Deskhero's AI uses the embeddings to find the most relevant content. This makes it easier to find the information they need and reduces the time spent searching for information.
How does Deskhero's AI help manage user groups?
Deskhero's AI can identify patterns in the tickets and use this information to suggest changes to the user groups. This helps to ensure that the right agents are handling the right tickets.
* This article provides an example of how a fictive company in the Agents in concrete industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
