Solid Foundations Ltd. deals with a wide range of customer queries, from product-related questions to technical support requests. With Deskhero's AI capabilities, the company has been able to automate the process of generating responses to these queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content, which is then used to generate suggested replies. This has significantly reduced the time agents spend on each ticket, allowing them to handle more queries in less time.
The company also uses Deskhero's AI to improve the accuracy of their search results. When a customer or an agent searches for information, the AI uses the embeddings to find the most relevant content. This has made it easier for them to find the information they need, improving customer satisfaction and reducing the time agents spend searching for information.
Solid Foundations Ltd. has also benefited from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This has allowed them to quickly build a comprehensive knowledge base that can be used by both agents and customers. The AI also helps to keep the knowledge base up-to-date by suggesting updates based on new information from tickets and uploaded files.
Deskhero's AI capabilities have also been instrumental in managing user groups. By identifying patterns in the tickets, the AI can suggest changes to the user groups, ensuring that the right agents are assigned to the right tickets.
Overall, the use of Deskhero's advanced AI capabilities has enabled Solid Foundations Ltd. to provide faster, more accurate helpdesk services, leading to increased customer satisfaction and more efficient operations.
How does Deskhero's AI automate the process of generating responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time agents spend on each ticket.
How does Deskhero's AI improve the accuracy of search results?
When a customer or an agent searches for information, Deskhero's AI uses the embeddings to find the most relevant content. This makes it easier to find the information they need, improving customer satisfaction and reducing the time agents spend searching for information.
How does Deskhero's AI help manage user groups?
By identifying patterns in the tickets, Deskhero's AI can suggest changes to the user groups. This ensures that the right agents are assigned to the right tickets, improving the efficiency of helpdesk operations.
* This article provides an example of how a fictive company in the Agents in concrete industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
