ClearView Solutions receives a high volume of customer queries regarding their products. To manage these effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time agents spend on each ticket.
With Deskhero's custom fields and structured data lists, ClearView Solutions can categorize and prioritize tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Deskhero's knowledge base is another crucial tool for ClearView Solutions. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations. This provides a comprehensive resource for both customers and support agents, reducing the need for direct contact.
ClearView Solutions also leverages Deskhero's website scraping feature. The AI analyzes the scraped data and enhances the search results, making it easier for customers to find relevant information on their own.
Finally, ClearView Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to centralize their customer support operations, further enhancing efficiency.
How does Deskhero's AI enhance the efficiency of ClearView Solutions' helpdesk services?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, reducing the time spent on each ticket. It also enhances search results and generates knowledge base articles, reducing the need for direct contact with customers.
How does ClearView Solutions use Deskhero's custom fields and structured data lists?
ClearView Solutions uses these features to categorize and prioritize tickets based on their urgency and complexity. This ensures that critical issues are addressed promptly.
How does ClearView Solutions use Deskhero's REST API?
ClearView Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to centralize their customer support operations.
* This article provides an example of how a fictive company in the Agents in glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
