Crystal Pane Inc. manages a large number of customer inquiries daily. Using Deskhero's ticket management system, they efficiently handle these inquiries. Deskhero's AI capabilities analyze past tickets and knowledge base articles to suggest replies, significantly speeding up response times.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent and complex issues are dealt with promptly, improving customer satisfaction rates.
Crystal Pane Inc. utilizes Deskhero's knowledge base feature extensively. The AI capabilities of Deskhero generate articles from uploaded files such as policies, manuals, and presentations, providing a comprehensive resource for customers and support agents.
Deskhero's website scraping feature is another tool that Crystal Pane Inc. finds invaluable. The AI analyzes the scraped data and enhances search results, enabling customers to find relevant information quickly and easily.
Lastly, Crystal Pane Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This integration centralizes their customer support operations, further boosting efficiency.
How does Deskhero's AI improve the efficiency of Crystal Pane Inc.'s customer service?
Deskhero's AI analyzes past tickets and knowledge base articles to suggest replies to new tickets, speeding up response times. It also enhances search results and generates knowledge base articles, reducing the need for direct customer contact.
How does Crystal Pane Inc. use Deskhero's custom fields and structured data lists?
Crystal Pane Inc. uses these features to categorize and prioritize tickets. This ensures that urgent and complex issues are dealt with promptly.
How does Crystal Pane Inc. use Deskhero's REST API?
Crystal Pane Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This centralizes their customer support operations, boosting efficiency.
* This article provides an example of how a fictive company in the Agents in glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
