InsuTech Solutions receives a high volume of customer inquiries daily, ranging from product specifications to installation guidance. They use Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content and generate suggested replies.
The AI-enhanced search bar provides InsuTech's customer support team with quick access to relevant information, significantly reducing the time taken to respond to customer inquiries. This has led to improved customer satisfaction rates and increased operational efficiency.
Deskhero's AI also helps in creating a dynamic knowledge base. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
InsuTech also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This further enhances the efficiency of their customer support operations.
Overall, Deskhero's AI capabilities have transformed InsuTech's customer support operations, enabling them to provide superior customer service while reducing operational costs.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
How does Deskhero's AI enhance the search function?
The AI-enhanced search bar provides quick access to relevant information, significantly reducing the time taken to respond to customer inquiries.
How does Deskhero help in creating a dynamic knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Agents in insulation materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
