ThermoGuard Industries deals with a multitude of customer queries every day, from product details to troubleshooting. To manage these effectively, they employ Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results.
Deskhero's AI-powered search bar enables ThermoGuard's customer service team to swiftly find relevant information, drastically reducing response times and improving customer satisfaction.
ThermoGuard also uses Deskhero's AI to maintain a comprehensive knowledge base. The AI generates articles from various sources such as Word, PowerPoint, PDF files, and even scrapes data from the company's website, ensuring the knowledge base is always current and accurate.
By using Deskhero's custom fields and structured data lists, ThermoGuard can efficiently categorize and prioritize customer queries, further enhancing their customer service operations.
In conclusion, Deskhero's AI capabilities have revolutionized ThermoGuard's customer service operations, allowing them to deliver exceptional customer service while minimizing operational costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar swiftly finds relevant information, drastically reducing response times and improving customer satisfaction.
How does Deskhero maintain a comprehensive knowledge base?
Deskhero's AI generates articles from various sources such as Word, PowerPoint, PDF files, and even scrapes data from the company's website, ensuring the knowledge base is always current and accurate.
* This article provides an example of how a fictive company in the Agents in insulation materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
