ElectroHub receives thousands of customer inquiries daily, ranging from product queries to technical support. With Deskhero's AI capabilities, they can quickly sift through these inquiries, categorize them, and suggest relevant responses. This significantly reduces the time spent by support agents on each ticket, allowing them to handle more customers efficiently.
The AI also uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This helps in providing personalized and accurate responses to customers, enhancing their overall experience.
Deskhero's AI also enhances ElectroHub's search results, making it easier for customers to find the information they need. This reduces the number of support tickets and allows the support team to focus on more complex issues.
Furthermore, ElectroHub uses Deskhero's REST API to integrate the platform with their existing systems. This provides a seamless experience for both their support agents and customers.
Overall, Deskhero's AI capabilities have significantly improved ElectroHub's customer support operations, resulting in happier customers and more efficient support agents.
How does Deskhero's AI help in handling customer inquiries?
Deskhero's AI uses OpenAI Embeddings to categorize customer inquiries and suggest relevant responses. This reduces the time spent by support agents on each ticket, allowing them to handle more customers efficiently.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to enhance search results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This provides a seamless experience for both support agents and customers.
* This article provides an example of how a fictive company in the Agents in sale of electronics and appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
