TechGiant's products are sold worldwide, resulting in a diverse range of customer inquiries. Deskhero's AI capabilities help in handling these inquiries efficiently by categorizing them and suggesting relevant responses. This reduces the workload on their support agents and improves response times.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content. This ensures that the responses provided to customers are accurate and personalized.
Deskhero's AI also enhances TechGiant's search results, making it easier for customers to find the information they need. This reduces the number of support tickets and allows the support team to focus on more complex issues.
Additionally, TechGiant uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless experience for their support agents and customers.
Overall, Deskhero's AI capabilities have significantly improved TechGiant's helpdesk services, resulting in happier customers and more efficient support agents.
How does Deskhero's AI help in handling diverse customer inquiries?
Deskhero's AI uses OpenAI Embeddings to categorize customer inquiries and suggest relevant responses. This helps in handling diverse customer inquiries efficiently, reducing the workload on support agents and improving response times.
How does Deskhero's AI ensure the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This ensures that the responses provided to customers are accurate and personalized.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This ensures a seamless experience for both support agents and customers.
* This article provides an example of how a fictive company in the Agents in sale of electronics and appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
