SteelMasters Inc. has a vast customer base with a wide range of inquiries and support needs. The company uses Deskhero's ticket management system to efficiently handle and track customer issues. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time agents spend on each ticket.
The company also leverages Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly, improving customer satisfaction. The AI capabilities further enhance this process by predicting ticket priority based on historical data.
SteelMasters Inc. uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations. This not only saves time but also ensures that the information provided is accurate and up-to-date.
Deskhero's website scraping feature is used by SteelMasters Inc. to keep their knowledge base current with the latest industry trends and developments. The AI capabilities enhance the search results by using OpenAI Embeddings from scraped website data, making it easier for customers to find relevant information.
Finally, the REST API of Deskhero allows SteelMasters Inc. to integrate the platform with their existing systems. This seamless integration, coupled with the advanced AI capabilities of Deskhero, provides a comprehensive and efficient customer support solution.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies. This reduces the time agents spend on each ticket and improves the quality of responses.
How does the AI help in maintaining the knowledge base?
The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations. This ensures that the information provided in the knowledge base is accurate and up-to-date.
How does Deskhero's AI capabilities enhance search results?
Deskhero's AI capabilities use OpenAI Embeddings from scraped website data to enhance the search results. This makes it easier for customers to find relevant information.
* This article provides an example of how a fictive company in the Agents in steel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
