LumberLink deals with a high volume of customer queries daily, ranging from product details to order status. With Deskhero's AI capabilities, the company can now manage these tickets more effectively. The AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies, speeding up the response process.
The AI also improves the search results, making it easier for the support team to find relevant information quickly. This feature has been instrumental in handling complex queries that require detailed responses.
Deskhero's website scraping feature enables LumberLink to keep their knowledge base updated with the latest information available on related websites. This ensures that their support team is always equipped with the most recent and relevant data.
Using Deskhero's custom fields and user groups, LumberLink has been able to categorize their customers based on their needs and queries. This has resulted in more personalized and efficient customer service.
Overall, Deskhero's AI capabilities have revolutionized LumberLink's helpdesk services, making them more efficient and customer-friendly.
How has Deskhero improved LumberLink's ticket management?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, speeding up the response process. This has significantly improved LumberLink's ticket management.
How does Deskhero's AI enhance search results at LumberLink?
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files, enhancing the search results and making it easier for the support team to find relevant information quickly.
What is the benefit of Deskhero's website scraping feature for LumberLink?
The website scraping feature allows LumberLink to keep their knowledge base updated with the latest information available on related websites, ensuring that their support team is always equipped with the most recent and relevant data.
* This article provides an example of how a fictive company in the Agents in wood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
