TimberTech receives numerous queries daily regarding their products' specifications, installation, and maintenance. Managing these queries was a challenge until they implemented Deskhero. The platform's AI capabilities, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. It also helps in identifying frequently asked questions and updating the knowledge base accordingly. This proactive approach has led to a reduction in repeated queries.
Deskhero's AI capabilities also extend to website scraping. This feature allows TimberTech to keep their knowledge base updated with the latest information available on related websites, ensuring that their support team is always equipped with the most recent and relevant data.
With the help of Deskhero's custom fields and user groups, TimberTech has been able to categorize their customers based on their needs and queries. This has resulted in more personalized and efficient customer service.
Overall, Deskhero's AI capabilities have transformed TimberTech's customer support, making it more efficient and customer-centric.
How has Deskhero improved TimberTech's response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files, enhancing the search results and making it easier for the support team to find relevant information.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows TimberTech to keep their knowledge base updated with the latest information available on related websites, ensuring that their support team is always equipped with the most recent and relevant data.
* This article provides an example of how a fictive company in the Agents in wood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
