Fashion Forward receives thousands of customer queries daily, ranging from product inquiries to shipping details. They utilize Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent. It also reduces the workload on the customer support team, allowing them to focus on more complex issues.
Fashion Forward also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. This ensures that the AI always has the most recent data to pull from when generating responses.
Additionally, the comprehensive search bar powered by the AI makes it easy for the customer support team to find specific tickets or information. This further enhances their efficiency and allows them to provide better service to the customers.
Overall, Deskhero's advanced AI capabilities have significantly improved Fashion Forward's customer support operations, making them more efficient and effective.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of the website scraping feature?
The website scraping feature allows the company to keep their knowledge base updated with the latest product information. This ensures that the AI always has the most recent data to pull from when generating responses.
How does the AI enhance the search function?
The AI enhances the search function by using OpenAI Embeddings to find relevant content. This makes it easier for the customer support team to find specific tickets or information.
* This article provides an example of how a fictive company in the Agents involved in the sale of clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
