Urban Styles receives numerous customer queries every day. To manage these tickets efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent. It also reduces the workload on the customer support team, allowing them to focus on more complex issues.
Urban Styles also uses Deskhero's kanban board feature to track the progress of each ticket. The AI enhances this feature by suggesting the next best action based on the ticket's status and the customer's query.
Additionally, the comprehensive search bar powered by the AI makes it easy for the customer support team to find specific tickets or information. This further enhances their efficiency and allows them to provide better service to the customers.
Overall, Deskhero's advanced AI capabilities have significantly improved Urban Styles' ticket management process, making it more efficient and effective.
How does the AI help in managing tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, speeding up the response time and ensuring accuracy and consistency.
How does the AI enhance the kanban board feature?
The AI enhances the kanban board feature by suggesting the next best action based on the ticket's status and the customer's query. This helps in tracking the progress of each ticket and managing them more efficiently.
How does the AI enhance the search function?
The AI enhances the search function by using OpenAI Embeddings to find relevant content. This makes it easier for the customer support team to find specific tickets or information.
* This article provides an example of how a fictive company in the Agents involved in the sale of clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
