Eco Threads has a comprehensive knowledge base that includes information about their products, shipping policies, return policies, and more. They use Deskhero's advanced AI capabilities to manage this knowledge base effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent. It also reduces the workload on the customer support team, allowing them to focus on more complex issues.
Eco Threads also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. This ensures that the AI always has the most recent data to pull from when generating responses.
Additionally, the comprehensive search bar powered by the AI makes it easy for the customer support team to find specific information in the knowledge base. This further enhances their efficiency and allows them to provide better service to the customers.
Overall, Deskhero's advanced AI capabilities have significantly improved Eco Threads' knowledge base management, making it more efficient and effective.
How does the AI manage the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, speeding up the response time and ensuring accuracy and consistency.
What is the benefit of the website scraping feature?
The website scraping feature allows the company to keep their knowledge base updated with the latest product information. This ensures that the AI always has the most recent data to pull from when generating responses.
How does the AI enhance the search function?
The AI enhances the search function by using OpenAI Embeddings to find relevant content. This makes it easier for the customer support team to find specific information in the knowledge base.
* This article provides an example of how a fictive company in the Agents involved in the sale of clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
