Tech Titan has an extensive knowledge base consisting of numerous articles, manuals, and policy documents. Managing this information and making it easily accessible to customer support agents is a significant challenge. Deskhero's AI capabilities help Tech Titan overcome this challenge.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, making it easier for agents to respond to customer queries quickly and accurately.
Deskhero's AI also enhances the search results of the platform's comprehensive search bar. When agents need to find specific information in the knowledge base, the AI provides the most relevant results, saving valuable time.
Tech Titan also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to automate certain tasks, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, Tech Titan has been able to manage their extensive knowledge base more effectively. They have improved response times, increased customer satisfaction, and enhanced their overall efficiency.
How does the AI help manage the knowledge base?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, making it easier to manage the knowledge base.
How does the AI enhance search results?
The AI uses the same embeddings used for suggested replies to provide the most relevant results when agents use the comprehensive search bar.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Agents involved in the sale of hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
