Hardware Haven receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time spent by agents on each ticket, allowing them to handle more customers daily.
Deskhero's comprehensive search bar also uses AI to enhance search results. When agents need to find specific information quickly, the AI helps by providing the most relevant results based on the same embeddings used for suggested replies.
Hardware Haven also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to automate certain tasks, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, Hardware Haven has been able to improve their customer support operations significantly. They have reduced response times, improved customer satisfaction, and increased their overall efficiency.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same embeddings used for suggested replies to provide the most relevant results when agents use the comprehensive search bar.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Agents involved in the sale of hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
