Gadget Galaxy receives a high volume of customer support tickets daily. Managing these tickets efficiently is crucial to maintaining high customer satisfaction. Deskhero's AI capabilities help Gadget Galaxy optimize their ticket management process.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, helping agents respond to tickets quickly and accurately.
Deskhero's AI also enhances the search results of the platform's comprehensive search bar. When agents need to find specific information to resolve a ticket, the AI provides the most relevant results, saving valuable time.
Gadget Galaxy also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to automate certain tasks, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, Gadget Galaxy has been able to optimize their ticket management process. They have reduced response times, improved customer satisfaction, and increased their overall efficiency.
How does the AI optimize the ticket management process?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, helping to optimize the ticket management process.
How does the AI enhance search results?
The AI uses the same embeddings used for suggested replies to provide the most relevant results when agents use the comprehensive search bar.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Agents involved in the sale of hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
