OreXplore uses Deskhero's advanced AI capabilities to manage a large volume of customer tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances OreXplore's search results. By using the AI's comprehensive search bar, OreXplore can quickly find relevant information from its vast database of knowledge base articles and customer tickets. This feature allows OreXplore to provide more accurate and detailed responses to customer inquiries.
OreXplore also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer tickets. This feature, combined with the AI's ability to suggest replies, enables OreXplore to efficiently manage its customer support workload.
The AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files is another feature that OreXplore finds useful. This feature allows OreXplore to easily update its knowledge base with the latest information, ensuring that its customer support team always has the most up-to-date information at their fingertips.
Finally, OreXplore uses Deskhero's REST API to integrate the platform with its existing systems. This integration allows OreXplore to seamlessly manage its customer support services, further enhancing its efficiency.
How does Deskhero's AI improve the efficiency of OreXplore's customer support?
Deskhero's AI improves the efficiency of OreXplore's customer support by suggesting replies to customer tickets, enhancing search results, and generating knowledge base articles from various file types. These features allow OreXplore to quickly and accurately respond to customer inquiries.
How does OreXplore use Deskhero's custom fields and structured data lists?
OreXplore uses Deskhero's custom fields and structured data lists to categorize and prioritize customer tickets. This feature, combined with the AI's ability to suggest replies, enables OreXplore to efficiently manage its customer support workload.
How does OreXplore integrate Deskhero with its existing systems?
OreXplore uses Deskhero's REST API to integrate the platform with its existing systems. This integration allows OreXplore to seamlessly manage its customer support services, further enhancing its efficiency.
* This article provides an example of how a fictive company in the Agents involved in the sale of ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
