OreOptimum uses Deskhero's advanced AI capabilities to handle a large number of customer tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time to customer queries.
Deskhero's AI also enhances OreOptimum's search results. By using the AI's comprehensive search bar, OreOptimum can quickly find relevant information from its extensive database of knowledge base articles and customer tickets. This feature allows OreOptimum to provide more accurate and detailed responses to customer inquiries.
OreOptimum also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer tickets. This feature, combined with the AI's ability to suggest replies, enables OreOptimum to efficiently manage its customer support workload.
The AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files is another feature that OreOptimum finds beneficial. This feature allows OreOptimum to easily update its knowledge base with the latest information, ensuring that its customer support team always has the most current information available.
Finally, OreOptimum uses Deskhero's REST API to integrate the platform with its existing systems. This integration allows OreOptimum to seamlessly manage its customer support services, further enhancing its efficiency.
How does Deskhero's AI improve the efficiency of OreOptimum's customer support?
Deskhero's AI improves the efficiency of OreOptimum's customer support by suggesting replies to customer tickets, enhancing search results, and generating knowledge base articles from various file types. These features allow OreOptimum to quickly and accurately respond to customer inquiries.
How does OreOptimum use Deskhero's custom fields and structured data lists?
OreOptimum uses Deskhero's custom fields and structured data lists to categorize and prioritize customer tickets. This feature, combined with the AI's ability to suggest replies, enables OreOptimum to efficiently manage its customer support workload.
How does OreOptimum integrate Deskhero with its existing systems?
OreOptimum uses Deskhero's REST API to integrate the platform with its existing systems. This integration allows OreOptimum to seamlessly manage its customer support services, further enhancing its efficiency.
* This article provides an example of how a fictive company in the Agents involved in the sale of ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
