EcoEnergy receives a variety of customer inquiries daily, ranging from product details, installation procedures, to maintenance issues. With Deskhero, these inquiries are automatically categorized into structured data lists using custom fields such as 'Product', 'Installation', and 'Maintenance'. This helps EcoEnergy's support team to prioritize and handle tickets effectively.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This information is used to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results within the platform. When a support agent searches for a specific issue, the AI uses the embeddings to find the most relevant content, helping the agent to provide a more accurate response.
EcoEnergy also benefits from Deskhero's REST API, which allows them to integrate the platform with their existing systems. This ensures a seamless flow of information between different departments, improving overall efficiency.
With Deskhero, EcoEnergy has seen a significant improvement in their customer support services. The AI capabilities have not only reduced the response time but also improved the accuracy of the responses.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time taken to draft a response.
How does the AI enhance search results within the platform?
When a support agent searches for a specific issue, the AI uses the embeddings to find the most relevant content, helping the agent to provide a more accurate response.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Agents involved in the sale of fuels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
