WoodWise Ltd., an agent involved in the sale of timber, was struggling with managing their growing number of customer support tickets. They chose Deskhero to enhance their customer support efficiency. The platform's custom email domains, tickets management, and kanban board helped them to manage their support tickets effectively.
With Deskhero's advanced AI capabilities, WoodWise Ltd. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. This allowed them to find relevant content rapidly and accurately, thereby improving their response time to customer queries.
The AI-enhanced search results provided by Deskhero made it easier for WoodWise Ltd.'s support agents to locate the necessary information. This led to quicker resolution times and increased customer satisfaction.
Deskhero's AI also generated suggested replies based on the relevant content found. This feature not only saved the agents' time but also ensured that the responses to customer inquiries were consistent and precise.
Overall, the use of Deskhero's advanced AI capabilities has greatly enhanced WoodWise Ltd.'s customer support efficiency and effectiveness.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to find relevant content.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging the relevant content found using OpenAI Embeddings. This makes it easier for support agents to find the information they need.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the relevant content found using OpenAI Embeddings. This ensures consistent and precise responses to customer inquiries.
* This article provides an example of how a fictive company in the Agents involved in the sale of timber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
