TimberTrade Inc., a leading agent in the sale of timber, has been facing challenges in managing their increasing volume of customer inquiries. They turned to Deskhero to streamline their customer support and helpdesk services. The platform's structured data lists, custom fields, and user groups enabled them to organize their support tickets efficiently.
With Deskhero's advanced AI capabilities, TimberTrade Inc. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This helped them to find relevant content quickly and efficiently, thereby reducing the time taken to respond to customer queries.
The AI-enhanced search results provided by Deskhero made it easier for TimberTrade Inc.'s support agents to find the information they needed. This resulted in faster resolution times and improved customer satisfaction.
Deskhero's AI also generated suggested replies based on the relevant content found. This feature not only saved the agents' time but also ensured consistent and accurate responses to customer inquiries.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved TimberTrade Inc.'s customer support efficiency and effectiveness.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging the relevant content found using OpenAI Embeddings. This makes it easier for support agents to find the information they need.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the relevant content found using OpenAI Embeddings. This ensures consistent and accurate responses to customer inquiries.
* This article provides an example of how a fictive company in the Agents involved in the sale of timber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
