Oceanic Vessels Inc. deals with a wide range of customer queries daily. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the workload of the helpdesk team.
The company uses Deskhero's custom fields feature to categorize their tickets. This allows them to quickly identify and address urgent queries. The AI capabilities of Deskhero enhance this by predicting the urgency of a ticket based on historical data.
Oceanic Vessels Inc. maintains a comprehensive knowledge base, including ship manuals and policies. They use Deskhero's feature of generating knowledge base articles from these files. The AI capabilities of Deskhero analyze these articles to provide relevant content in response to customer queries.
The company uses Deskhero's website scraping feature to keep their knowledge base updated with the latest ship specifications and regulations. The AI capabilities analyze this scraped data to ensure that the most recent and relevant information is provided to customers.
Finally, the comprehensive search bar powered by AI helps the helpdesk team find the necessary information quickly. It uses OpenAI Embeddings to enhance search results, making it easier for the team to locate specific information.
How does Deskhero's AI capabilities reduce the workload of the helpdesk team?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies. This reduces the time and effort required to draft responses, thereby reducing the workload of the helpdesk team.
How does Deskhero's AI capabilities ensure that the most recent information is provided to customers?
Deskhero's AI analyzes the data scraped from websites to ensure that the most recent and relevant information is included in the knowledge base. This ensures that the information provided to customers is always up-to-date.
How does Deskhero's AI capabilities make it easier to locate specific information?
Deskhero's AI uses OpenAI Embeddings to enhance search results. This makes it easier to locate specific information in the knowledge base or previous tickets.
* This article provides an example of how a fictive company in the Agents involved in the sale of ships industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
