Maritime Masters receives a high volume of customer queries daily, ranging from ship specifications to purchase procedures. The company uses Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing response time.
The company also utilizes Deskhero's custom fields feature to categorize their tickets based on ship type, customer type, and query type. This allows them to quickly identify and prioritize urgent queries. The AI capabilities further enhance this by predicting the urgency of a ticket based on historical data.
Maritime Masters has a vast knowledge base, including ship manuals and policies. They use Deskhero's feature of generating knowledge base articles from these files. The AI capabilities of Deskhero analyze these articles to provide relevant content in response to customer queries.
Deskhero's website scraping feature is used by Maritime Masters to keep their knowledge base up-to-date with the latest ship specifications and regulations. The AI capabilities analyze this scraped data to ensure that the most recent and relevant information is provided to customers.
Finally, the comprehensive search bar powered by AI helps the customer support team find the necessary information quickly. It uses OpenAI Embeddings to enhance search results, making it easier for the team to locate specific information.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving response time.
How does Deskhero's AI capabilities help in keeping the knowledge base up-to-date?
Deskhero's AI analyzes the data scraped from websites to ensure that the most recent and relevant information is included in the knowledge base.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. This makes it easier to locate specific information in the knowledge base or previous tickets.
* This article provides an example of how a fictive company in the Agents involved in the sale of ships industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
