SilkSolutions Corp. deals with a high volume of customer queries every day. They use Deskhero's ticket management feature to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets to suggest the most appropriate responses, reducing the response time significantly.
The company uses Deskhero's structured data lists and custom fields to categorize and prioritize customer queries. This helps in managing the workload and ensures that critical issues are resolved promptly.
SilkSolutions Corp. uses Deskhero's comprehensive search bar to find relevant information from their vast database of previous tickets and knowledge base articles. The AI enhances the search results, providing the most relevant content based on OpenAI Embeddings.
Deskhero's custom email domains feature allows SilkSolutions Corp. to maintain their brand identity in all customer communications. This not only enhances their professional image but also increases customer trust.
Lastly, the company uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and enhanced productivity.
How does Deskhero's AI assist in managing customer support tickets?
Deskhero's AI analyzes previous tickets to suggest the most appropriate responses to customer queries. This reduces the response time significantly and improves the efficiency of the customer support team.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows you to find relevant information from your database of previous tickets and knowledge base articles. The AI enhances the search results by providing the most relevant content based on OpenAI Embeddings.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API which can be used to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Agents involved in the sale of textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
