TextileTraders Inc. receives numerous customer queries daily regarding their textile products, delivery status, and return policies. The company uses Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest the most relevant responses to the customer queries.
With the help of Deskhero's custom fields and structured data lists, TextileTraders Inc. categorizes customer queries based on their nature and urgency. This helps in prioritizing and resolving critical issues faster.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI has the most recent data to generate responses.
Deskhero's comprehensive search bar is used by the customer support team to quickly find relevant information from the vast database of previous tickets and knowledge base articles. The AI enhances the search results by providing the most relevant content based on OpenAI Embeddings.
Lastly, TextileTraders Inc. uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and enhanced productivity.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from your website and updates the knowledge base, ensuring that the AI has the most recent data to generate responses.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API which can be used to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Agents involved in the sale of textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
