FabricFusion Ltd. has a vast knowledge base consisting of product manuals, policies, and presentations. They use Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files to keep their knowledge base organized and easily accessible.
The company uses Deskhero's AI capabilities to enhance their search results. The AI uses OpenAI Embeddings from the knowledge base articles to find the most relevant content, providing the customer support team with accurate information to resolve customer queries.
FabricFusion Ltd. also uses Deskhero's user groups feature to assign specific roles and responsibilities to their customer support team. This ensures that the right team member handles the right kind of customer query, improving efficiency and customer satisfaction.
Deskhero's custom email domains feature allows FabricFusion Ltd. to maintain their brand identity in all customer communications. This not only enhances their professional image but also increases customer trust.
Lastly, the company uses Deskhero's kanban board to visually track the progress of customer queries. This helps in managing workload and ensures timely resolution of all queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles to find the most relevant content. This enhances the search results by providing the most accurate information to resolve customer queries.
What is the use of Deskhero's user groups feature?
Deskhero's user groups feature allows you to assign specific roles and responsibilities to your customer support team. This ensures that the right team member handles the right kind of customer query, improving efficiency and customer satisfaction.
How does Deskhero's kanban board help in managing customer queries?
Deskhero's kanban board provides a visual representation of the progress of customer queries. This helps in managing workload and ensures timely resolution of all queries.
* This article provides an example of how a fictive company in the Agents involved in the sale of textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
