Cigar Connect receives a high volume of customer queries daily. The company uses Deskhero's ticket management feature to organize these queries and respond to them in a timely manner. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant responses, reducing the time spent by agents on each ticket.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. The AI capabilities of Deskhero enhance this process by automatically assigning the queries to the appropriate category and priority level based on their content.
Cigar Connect leverages Deskhero's comprehensive search bar to quickly find relevant information. The AI capabilities of Deskhero analyze the search query and use OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to provide the most relevant search results.
The company also uses Deskhero's website scraping feature to gather information from various sources. The AI capabilities of Deskhero analyze the scraped data and use it to generate suggested replies and enhance search results. This feature has improved the accuracy and timeliness of the company's responses to customer queries.
Finally, Cigar Connect uses Deskhero's REST API to integrate the platform with its existing systems. This integration has streamlined the company's operations and improved the efficiency of its customer support team.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes the content of the tickets and suggests relevant responses based on previous tickets and knowledge base articles. This reduces the time spent by agents on each ticket.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI analyzes the search query and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to provide the most relevant search results.
How does Deskhero's website scraping feature benefit the company?
Deskhero's AI analyzes the scraped data and uses it to generate suggested replies and enhance search results. This improves the accuracy and timeliness of the company's responses to customer queries.
* This article provides an example of how a fictive company in the Agents involved in the sale of tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
