Tobacco Trade Inc. receives numerous queries daily about their products, shipping, and other services. The company uses Deskhero's ticket management feature to organize these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time spent by agents on each ticket.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. The AI capabilities of Deskhero further enhance this process by analyzing the content of the queries and automatically assigning them to the appropriate category and priority level.
Deskhero's AI capabilities also enhance the search functionality of the platform. The AI analyzes the content of the query and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to provide the most relevant search results. This feature has significantly improved the efficiency of the company's customer support team.
Tobacco Trade Inc. has also benefited from Deskhero's website scraping feature. The AI capabilities of Deskhero analyze the scraped data and use it to generate suggested replies and enhance search results. This feature has enabled the company to provide more accurate and timely responses to customer queries.
Finally, the company uses Deskhero's REST API to integrate the platform with its existing systems. This integration has streamlined the company's operations and improved the efficiency of its customer support team.
How does Deskhero's AI improve the efficiency of the ticket management process?
Deskhero's AI analyzes the content of the tickets and suggests relevant responses based on previous tickets and knowledge base articles. This significantly reduces the time spent by agents on each ticket.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI analyzes the content of the query and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to provide the most relevant search results.
How does Deskhero's website scraping feature benefit the company?
Deskhero's AI analyzes the scraped data and uses it to generate suggested replies and enhance search results. This enables the company to provide more accurate and timely responses to customer queries.
* This article provides an example of how a fictive company in the Agents involved in the sale of tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
