LuxuryLuxe uses Deskhero's structured data lists and custom fields to categorize and prioritize customer inquiries. This allows them to quickly identify and respond to urgent issues, improving customer satisfaction.
The company also leverages Deskhero's advanced AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
Deskhero's AI capabilities also enhance LuxuryLuxe's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can find relevant content quickly and efficiently.
Furthermore, LuxuryLuxe uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their website. This ensures that their customer support agents always have the most recent and accurate information at their fingertips.
Finally, LuxuryLuxe uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless customer support experience.
How does Deskhero improve response times?
Deskhero improves response times by using AI to generate suggested replies based on previous tickets and knowledge base articles. This allows customer support agents to respond to inquiries quickly and accurately.
How does Deskhero ensure that the responses are accurate and relevant?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This ensures that the responses are accurate and relevant to the customer's inquiry.
How does LuxuryLuxe keep their knowledge base up-to-date?
LuxuryLuxe uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that their customer support agents always have the most recent and accurate information.
* This article provides an example of how a fictive company in the Agents specializing in luxury goods and services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
