PaintPro's customer support team deals with a multitude of queries and complaints daily. With Deskhero's ticket management system, they are able to organize these tickets effectively. The advanced AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The AI also uses OpenAI Embeddings to extract information from uploaded files such as product manuals and policies. This provides the support staff with comprehensive information, reducing the time taken to resolve customer queries.
PaintPro also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. These articles serve as a self-help resource for customers, reducing the load on the customer support team.
Deskhero's custom email domains and user groups allow PaintPro to maintain a professional image while ensuring that the right support staff handle the right issues. The comprehensive search bar further enhances the efficiency of the team by allowing quick access to relevant information.
Finally, PaintPro uses the REST API provided by Deskhero to integrate the platform with their existing systems, ensuring seamless operations.
How does Deskhero's AI improve the efficiency of the helpdesk?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to suggest replies to incoming queries. This not only speeds up the resolution process but also ensures consistent responses.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from uploaded files such as Word, PowerPoint, and PDF files. It extracts relevant information from these files and structures it into an easily readable format.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for seamless operations.
* This article provides an example of how a fictive company in the Agents involved in painting supplies and tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
