Dealing with a high volume of customer queries every day, HeatFlow uses Deskhero's AI capabilities to manage tickets effectively. The AI suggests replies based on previous tickets, knowledge base articles, and uploaded manuals, ensuring quick and accurate responses to customer queries.
HeatFlow also utilizes Deskhero's AI-powered search bar to find relevant content from their extensive database, significantly improving their issue resolution time and enhancing customer satisfaction.
The company leverages Deskhero's AI to automatically generate knowledge base articles from various file formats. This has not only reduced the manual effort required to maintain the knowledge base but also ensured its accuracy and relevance.
Using Deskhero's AI, HeatFlow groups users based on their queries and behavior. This has helped them understand their customer needs better and offer tailored services, resulting in improved customer engagement and retention.
Lastly, HeatFlow uses Deskhero's REST API to integrate their existing systems with the platform. This integration has allowed them to fully leverage Deskhero's AI capabilities and deliver superior customer support.
How does Deskhero's AI help in ticket management?
Deskhero's AI suggests replies based on previous tickets, knowledge base articles, and uploaded manuals, ensuring quick and accurate responses to customer queries.
Can Deskhero's AI help in maintaining the knowledge base?
Yes, Deskhero's AI can automatically generate knowledge base articles from various file formats, reducing the manual effort required to maintain the knowledge base.
How does Deskhero's AI help in improving customer engagement?
Deskhero's AI groups users based on their queries and behavior, helping businesses understand their customer needs better and offer tailored services, resulting in improved customer engagement and retention.
* This article provides an example of how a fictive company in the Agents for plumbing and heating materials and supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
